Cancellation policy

By confirming your subscription, you acknowledge that you have read and agree to these terms set out below.

1. About these terms 

These terms relate to your purchase of goods or services on a recurring payment basis (“Subscription”), and cancellation thereof, from the merchant identified on the checkout or payment page (“Merchant”).

2. Setting up your Subscription

When you agree to a Subscription, the payment amount, frequency and duration will be shown to you before you confirm. The Merchant may update or end a Subscription at any time.

3. Cancelling your subscription

3.1 If you want to cancel your Subscription, you must contact the Merchant directly. 

3.2 If your subscription included a discount compared to the Merchant’s usual once-off purchase price, the Merchant may charge you a reasonable penalty on cancellation, in line with the Consumer Protection Act, 2008. The Merchant will inform you of any such amount, if applicable.

4. Communications

All questions, requests or updates relating to your Subscription (including, without limitation, cancellation or payment changes) must be sent directly to the Merchant using the contact details provided on the checkout page, confirmation email, Merchant website or otherwise provided by the Merchant from time to time. The payment service provider does not manage customer queries or cancellations on behalf of the Merchant.

5.Payments and authorization

By agreeing to a Subscription, you authorise the Merchant (through its payment service provider) to charge your selected card or payment method automatically for each recurring payment until the agreed end of the Subscription or you or the Merchant cancel. You are responsible for ensuring that your payment details remain valid and have sufficient funds for each payment.

6. Merchant policies

Your Subscription and any related purchases are also subject to the Merchant’s terms of service, privacy policy, refunds policy and any other agreement as between you and the Merchant, where applicable. Please review those policies and documents before completing your purchase.

7. General

If any part of these terms is found invalid, the rest will still apply. The Merchant’s failure to enforce any term will not be a waiver of its rights.