Refund policy

Returns & Refunds

We want you to be happy with your Bare order. Here's how returns work.

30-day return window

You have 30 days from delivery to request a return on unopened, unused product in its original packaging.

To be eligible:

  • Product must be unopened, unused, and in saleable condition

  • Original packaging and seals must be intact

  • You must include your order number or proof of purchase

To start a return, email us at sam@bareayr.co.za. Returns sent to us without prior approval cannot be accepted.

Returns address

Returns must be posted to:

Bare Nutrition
unit 3, Innovation park, 2 Cypress Drive, Glen Anil, Durban, South Africa, 4051.

Who pays for return shipping

Return shipping is the customer's responsibility for change-of-mind returns. If your order is defective, damaged, or incorrect, Bare covers the return courier in full.

Supplements: opened products cannot be returned

For health, safety, and regulatory reasons, we cannot accept returns on supplement products that have been opened or used. Once a tub or sachet seal is broken, the product cannot be legally resold. Please inspect your order on arrival before opening.

Damaged, defective or wrong items

Please inspect your order on delivery and contact us within 7 days at hello@bareayr.co.za if the product is damaged, defective, or incorrect. We'll resolve it quickly — replacement, refund, or store credit, your choice.

Your rights under the Consumer Protection Act

In addition to our 30-day policy, the South African Consumer Protection Act (Section 56) gives you a 6-month implied warranty on goods being of good quality and fit for purpose. If a product fails to meet this standard within 6 months of delivery, you're entitled to a repair, replacement, or refund. Contact us at hello@bareayr.co.za and we'll handle it directly.

Non-returnable items

The following cannot be returned:

  • Opened or used supplement products

  • Sale items (except where defective)

  • Gift cards

  • Custom or personalised orders

Exchanges

The fastest way to get a different product is to request a return for your current item, and place a new order separately once the return is approved.

Refunds

Once we receive and inspect your return, we'll notify you of approval within 2 business days. Approved refunds are processed to your original payment method within 5 business days. Bank processing times may add 2-5 days on top.

If you haven't received your refund 10 business days after we've approved it, please contact us at hello@bareayr.co.za